Privacy Policy

Health Super Financial Services Pty Ltd ABN 37 096 452 318 trading as Health Super Financial Planning ("HSFP") is a licensed financial planning company that provides this privacy policy statement for clients and potential clients.

The Privacy Act 1988 and the Health Records Act 2001

HSFP is regulated by the Privacy Act 1988 ("Commonwealth") ("the Privacy Act"), which establishes new rules for the collection and use of personal information. HSFP is bound by the National Privacy Principles ("NPPs")* as prescribed in the Privacy Act. These rules set standards for the protection of your privacy. The Privacy Act now covers private sector organisations such as ourselves and covers issues such as the collection, use, security and disclosure of personal and sensitive information.

HSFP is also bound by the Health Records Act 2001 ("the Health Records Act") and the Health Privacy Principles ("HPPs") contained therein.

Why We Collect Information

HSFP collects information in order to:

• establish you as a client;
• prepare a financial plan;
• administer and invest your assets;
• provide information to you about investments and strategies; and
• provide financial services and advice to you.

If information collected by us is inaccurate or incomplete, it could:

• delay provision of financial advice or services;
• result in you paying more tax than may otherwise apply;
• result in the provision of inappropriate financial advice or services; and
• prevent us from being able to contact you.

*A copy of the NPPs is available from HSFP, refer to our contact details.

+References to NPPs also include references to HPPs, which with the exception of NPP 10, mirror the Commonwealth principles. A copy of the HPPs applicable to HSFP is available from HSFP; refer to our contact details.

What Type of Information is Collected and Held By HSFP

Personal information is defined in the Privacy Act as "information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion."

The types of personal information that HSFP collects and holds includes:

• your personal details;
• dependants and nominated beneficiaries;
• tax file numbers;
• contact details;
• details of your assets;
• details of your liabilities and ongoing expenses;
• employment details;
• salary details;
• insurance cover generally; and
• level of insured death and/or disablement cover.

Sensitive information is defined in the Privacy Act as "information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or criminal record that is also personal information, or health information about an individual."

HSFP collects and holds the following sensitive information about you for the purpose of providing financial information and determining what products would best suit your needs:

• health details; and
• information in personal statements.Sensitive information is not collected nor is it disclosed by HSFP without your express consent (unless it is required or is authorised by law).

Disclosure by HSFP of Information to Third Parties

There are some instances in which HSFP may need to disclose your sensitive or health information to others. For example, disclosure may be made to: insurers, underwriters, professional advisers, auditors, actuaries, regulatory authorities, mail houses, other superannuation funds and other investment bodies as listed on our preferred product list (as it is constituted from time to time).

HSFP is also required to disclose details of your personal information where it is expressly required by law such as to the Australian Taxation Office.

Confidentiality and privacy are important concerns to HSFP and every effort is made to ensure that this is reflected in the handling of details by third parties.

Storage of Information

HSFP protects your information from misuse and loss, modification and disclosure and also from unauthorised access. HSFP staff can access your personal information for the purposes of advising you. Information is stored in documents (as a hard copy), as electronic data or in software or our systems. The security of this is strictly controlled and monitored by HSFP staff to ensure data integrity.

Non-current information in both electronic or hard copy is archived from time to time.

Access to Your Information

If you want access to your personal or sensitive information held by HSFP, you should identify the information required in your request. Please direct all requests to the Manager Health Super Financial Planning, Level 19, 447 Collins Street, Melbourne VIC 3000

Requests for access can be verbal or written but will be acknowledged by HSFP in writing within 7 days of the request, with access granted usually within 14 days.

You may access the details that we hold about you by either making an appointment to come into our offices in Camberwell to view them personally or a copy of the information can be sent to you.

HSFP will not charge you for access to your personal or sensitive information.

Enquiries and Complaints About Privacy Issues

If you have any sort of enquiry or require further information about the way that HSFP handles personal or sensitive information, please contact the Manager Health Super Financial Planning.

Please contact us if, for any reason, you believe that there has been a breach of the Privacy Act. HSFP will thoroughly examine any possible breaches and will inform you of the outcome of the investigation.

If clients feel that the Manager Health Super Financial Planning has not adequately dealt with their complaint, they may seek to contact either the Privacy Commissioner, or if the issue is in relation to health information, they may also wish to contact the Victorian Health Services Commissioner.